Privacy Policy
Last updated: 23 December 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, set up your store, add products, or contact us for support. This includes:
- Account information (email address, password)
- Store information (store name, logo, tagline, WhatsApp number)
- Product information (names, descriptions, prices, images)
- Payment information (processed securely through Razorpay)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Protect against fraudulent or illegal activity
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. Your store information and products are publicly visible to anyone who accesses your catalog URL. We may share information with:
- Service providers who assist in our operations (hosting, payment processing)
- Law enforcement when required by law
4. Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. We use industry-standard encryption and secure servers to protect your data.
5. Cookies
We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use our services. You can control cookies through your browser settings.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and associated data
- Export your data
7. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@dukaanbanao.com